Recently I read a book ‘Power phrases by Meryl Runion’. She teaches the exact phrases to be used at all times. she tells what exact phrases are to be used to give orders, to offer opinions, to oppose, to show anger, to show care etc., She advises to be specific and short in conversations. While speaking, don’t beat around the bush, communicate in short targeted phrases. Beating around the bush is like cutting hard vegetables with a plastic knife whereas power speaking is like cutting with a sharp knife.
In her book she illustrates the conversation of an employee with her boss who doesn’t give her any credit for her excellent performance.
“This is a joke! This is unfair! you don’t have a clue about what I do. You’re never here anyway. You probably aren’t giving me credit for what I do because it’s more than you can understand”.
Instead of this she suggests the following power talk
“Your points are well taken and they make me aware that I have not provided you with the necessary information about my accomplishments. Can we reschedule this meeting until a later time, so I can provide you with a comprehensive picture of my accomplishments.”
An other example she cites goes like this. The boss orders his employee to transfer funds into private accounts. The employee boldly says
“I’m not willing to make this transfer until it is clear to me that this is inappropriate”.
Talking tall using the correct phrases avoids disharmony and conflicts in the organisation.
All credit goes to the book Power up, Stand up and Speak tall” by Meryl Runion.