Emotional Intelligence and Behaviour Management for educational
institutions.
Or
Education in Human Values
Practical intelligence in all the areas of life, be it financial, commercial,
technical, mechanical, procedural, are abundant in our world. Yet
humanity’s greatest problems have not lessened but on the other
hand, we can safely say they have increased exponentially.

Why?

Succinctly put, it is due to a shortage of Emotional Intelligence.
Before we explain what is EI, let us fleetingly see what it does for us
or what effect it can have on us. Simply put acquiring EI can make
us better workers, lovers, friends, and citizens.
While we make linguistic, mathematical, scientific, biological and
many other subjects, part of our school curriculum, sadly we are
rarely taught Emotional Intelligence and in leaving it out, we as
society, pay a heavy price for this gap in learning.

What is Emotional Intelligence?

Simply put it is the quality that helps us confront with patience,
insight, and imagination the many problems that we face in our
relationships with ourselves and with other people. It is a specific
type of Intelligence which is often side-tracked and does not enjoy
the prestige it deserves. So, while, being really clever, one can still
make a mess of their personal lives, be rich but still be restless and
unsettled or be powerful but still be unimaginative or intolerant.
Many or in fact most people believe that Emotional Intelligence
(EQ) is many times more important than one’s intelligence (IQ), in
helping them be a success in life and in the profession they have
chosen.
Without EI, one’s personality is flawed and often abrasive. They are
deficient in understanding what really may be behind a person’s
behavior. For example, a person lacking EI may not be able to recognize, what may seem to be a violent outburst on another’s
part, may actually be a cry for help. On the flip side, an overtly jolly
person may actually be hiding an underlying sorrow.
A person with high EQ may be more adept at understanding
fundamental conditions. Hatred many a time may mask love and
anger  a front for sadness, EI can help us correctly read
these superficial outbursts and actually resolve issues and help
others and ourselves.
Very importantly EI may help others deal with rejection and failure
and help them to be resilient and bounce back time and again
thereby leading them to success. It was once said, “ Never let
success get to your head; never let failure get to your heart”.
An EI proficient person will not only understand that saying but
also more easily live it.

Is Emotional Intelligence inborn? Or is it a skill?

Well, although some people are more Emotionally Intelligent than
others, at best diehard supporters, can say EI is only partly inborn.
However, one can easily develop it even if one isn’t born with it.
There are ways to take control of one’s emotions, and these can be
learned.
It is a set of skills that can be acquired and thereafter improved
along with practice. Parents can teach EI to their children by
example, demonstrating their own responses when countering
life’s challenges and while handling certain situations where EI is
required.
Since it is basically the ability to identify and handle our emotions,
as well as the emotions of others, developing or honing this skill
will help us to interpret ourselves, to understand, where our
emotions arise and will help us, better navigate both our
worries and desires.
Which brings us to the all-important point of our learning
establishments and their responsibility vis-à-vis Emotional
Intelligence. Since it is a skill and at very best partly inborn, we all
agree is a teachable skill set. It is true Parents are the first step in
the basic instilling of EI.
However, next in line are our established centers of learning.
Integrating a child’s social and emotional development with their
cognitive development is of vital importance as recognized by a
teacher Mrs. June Auton the founder of the Human Values
Foundation.

Just as there is no age too young to learn EI, there is also no age
too old to learn and hone EI.
You can start teaching anytime you want but the point to note is
that it does not stop when one becomes an adult. It is something
you can learn all through life.
An important EI teacher is also the prevalent culture around you
and this means one can learn even from TV programmes and books.
However, there is a danger in this “channel” of EI learning.
In keeping with the perverse and violent trend in the world today,
many times the view in programmes and books are not only
warped but also downright contrary to what should be portrayed,
to depict constructive representation and use of EI. This is a direct
the result of ‘intelligence’ in all areas sans Emotional Intelligence.
Which makes educational institutions very important to fill the gap
to get EI out there, often, sadly to counter the effects of
society and the world around us.
The world needs this NOW, more than ever, even as expertise in all
forms of intelligence has caused the man to make giant strides in
almost all fields. However a sounder, healthier and wiser future for
the human race depends on building the capacity of EI globally.
Excellent vehicles for this type of education are our established
centers of learning, our schools, and colleges. They are ideal for
overcoming the challenges and providing opportunities in the
education of EI. Personal happiness, success in relationships,
career and achieving personal goals, are equally dependent on
both EQ and IQ.

Many experts now espouse that a person’s EQ is more important
than their IQ. Is that true?

Well, it very well maybe.
Many schools around the world are coupling and promoting
children’s social and emotional learning, right at the primary
school level. Schools are excellent avenues for teaching EI, since
they give rich learning environments that are conducive to
learning and are also nurturing, open and safe.
Having an EI class all through school and college is vital for
inculcating EI and a resultant high EQ in the younger generation.
The benefits cannot be stressed enough.
There are factors which younger people today are dealing with
which have been brought on by today’s fast-paced and unrelenting
environment. Their age and consequential lack of experience make
them targets. For them, EI can be a trusted and important ally. It
can help them tackle issues and problems which are so prevalent
today. It can help with the problems incidental to youth and
emerge victoriously.
We need a future workforce who is prepared. In this highly
competitive and increasingly global business environment our
future leaders, educators, politicians and business professionals
need to have a high level of EQ to meet competitive expectations.
Schools and other centers of higher education have to step in and
give this much-needed resource and skill set.
It is being academically smart along with being people smart,
that results in a well-rounded human being, ready to find a place in
this ever-changing and constantly evolving world.
It is imperative to understand that there is a big difference in the
knowing of something and the application of it.
Learning about EI and applying it to one’s life are two different
things. Stress can be a big deterring factor, and it can override our
best intentions.
Schools and colleges can also give the needed skills through
Yoga and spiritual instruction to overcome stress and boosting EI.
Emotionally stunted people are those who are stuck in
their negative emotions, unable to move on. They need to see life
clearly and accurately for what it is and to deal with what it throws
up.
Daniel Goleman, an American psychologist who propounds
Emotional Intelligence, states that there are five key elements to it:
Self-awareness
Self-regulation
Motivation
Empathy
Social skills
According to him EI is the ability to recognize, understand and
manage our own emotions. As also recognize, understand and
influence the emotions of others. So managing our own emotions
and with understanding, influence the emotions of others, is
paramount.
EI is something that we all need in varying measure. Some are
naturally emotionally mature and some are not. It is also a vital tool
in handling stress, both positive and negative.
Healthy emotional development is the need of the hour in our era.
We need it more than ever before.
Sadly recent studies have shown that EI continues to decline
globally.

GLOBAL RESULTS
As a result, there has consequentially been a decline in maintaining
emotional balance. As a result, this fosters a lack of emotional
understanding and empathy for others provoking aggression and
violence.
Parents, teachers, and society, in general, need to take the time out
to build up EI skills, in doing so it helps children to excel in many
areas of life.
A March 2016 study conducted by World Economics Forum called
New Vision for Education: Fostering Social and Emotional Learning
through Technology, included that it is expected, that creativity,
people management and emotional intelligence will hit the top 10
skills required in 2020!
Schools and colleges have to step up to the challenge. Lots is being
done and lots has to be done.
Parents and educators alike need to work with their protégés to
help develop their EQ. Unfortunately, it has become a sort of
challenge to spend time with their children and they are really not
to be blamed for today’s pressures in this busy fast paced world.
So sometimes they abdicate their position to work with their
children on this, and hence it sometimes is up to learning
establishments to step in and help children understand and handle
human emotion.
This is vital.
Empathy and compassion for others will help build strong and able
communities.
Behaviour Management or Behavioural Science goes hand in hand
with EI, and mutually complement each other. Many say BM is
applied in schools to meet the needs of students or pupils who
display challenging behavior.
It goes a long way in encouraging students to accept responsibility
for their own behavior; at the same time helping them reach full
potential.
Logically it helps school management provide a positive and
inclusive school culture.
Merging the two together is a term, which is Behavioural EQ or
Behavioural Intelligence, which is observable. It focuses on the
ability to recognize the impact that emotions have on one’s
personal behavior and relationships. It helps promote Self-awareness
and Self-control and helps one be conscientious and
optimistic.
Emotional Intelligence can help the management of behavior.
An aspect of EI is how we understand others and their emotions,
and our actions and behavior towards them.
Things have changed in the present scenario; Emotional I & Q have
become buzzwords in business these days. In fact, the higher one
goes in the hierarchy the importance of EQ increases
proportionately. Nowadays some interviews stress very heavily on
EQ in tandem with IQ.
Trends in the current workplace suggest that success for all
organizations will depend on Emotional Intelligence and the
integration of EI in working relationships.
An organization’s EQ level severely impacts workplace bottom
lines.
Many organizations both big and small are realizing this and are
providing training for their workers at all levels. No one is above
developing and displaying efficiently Emotional Intelligence.
Scales to measure one’s EI have also been developed and are widely
in use.
HR departments are the focal departments to promote the evolving
of workplaces by fostering Emotional Intelligence. It is not
something organizations can ignore anymore.
If they do they do so at their own risk.